Guest Satisfaction survey

The power of an online tool

Our solutions

PMT Hotels offers its online Survey tool destined to measure:

  • Guest Satisfaction
  • The employee motivation and capacity to convey the proper guest promise


  • Analyze the performance of your establishment based on how your customers perceive you.[
  • Better comprehension of key elements determining their satisfaction and their loyalty
  • Quick answer to their problems
  • Improve visibility and management responsabilisation (visibility of the hotel performance and of each of its departments)
  • Make better investments and take better marketing decisions:
  • Do you achieve you Guest promise?
  • What makes you different from your competition?
  • Understand what is important and motivate really your clients
  • Lead your investments with precise studies

Survey characteristics and key advantages:

  • Available in the languages of your choice
  • Dynamic::
    • Conditional questions (the survey taker doesn’t need to answer to all questions)
    • In case of problem encountered, the survey taker is categorized for a better analysis and resolution
  • Easy to implement
  • Customizable to reflect your hotel visual identity
  • No more printouts of surveys neither input of results: automatization of the process and time gain

Psurvey* becomes your measurable tool for your Management through Quality strategy!

PMT Hotels in the French press

La presse en parle : PMT Hotels dans le Nouvel Economiste
La presse en parle : PMT Hotels dans Le Figaro Economie
La presse en parle : PMT Hotels dans l'Hôtellerie Restauration