{"id":4806,"date":"2023-10-31T22:25:21","date_gmt":"2023-10-31T21:25:21","guid":{"rendered":"https:\/\/pmthotels.com\/?page_id=4806"},"modified":"2024-01-16T14:12:55","modified_gmt":"2024-01-16T13:12:55","slug":"hotel-operational-management","status":"publish","type":"page","link":"https:\/\/pmthotels.com\/en\/operations\/hotel-operational-management\/","title":{"rendered":"Hotel Operational Management"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1704662972658{background-image: url(https:\/\/pmthotels.com\/wp-content\/uploads\/2020\/10\/ouverture-hotel-etude-de-marche-business-plan.png?id=4065) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column]<div class=\"ult-spacer spacer-6a3a00b0d7888\" data-id=\"6a3a00b0d7888\" data-height=\"120\" data-height-mobile=\"120\" data-height-tab=\"120\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_custom_heading source=&#8221;post_title&#8221; font_container=&#8221;tag:h1|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_custom_heading text=&#8221;&#8220;Owner&#8217;s mind&#8220; oriented&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;]<div class=\"ult-spacer spacer-6a3a00b0d78a7\" data-id=\"6a3a00b0d78a7\" data-height=\"90\" data-height-mobile=\"90\" data-height-tab=\"90\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1602623499126{background-color: #f4f4f4 !important;}&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"ult-spacer spacer-6a3a00b0d78b6\" data-id=\"6a3a00b0d78b6\" data-height=\"30\" data-height-mobile=\"30\" data-height-tab=\"30\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_text_separator title=&#8221;Our solutions&#8221; color=&#8221;black&#8221;]<div class=\"ult-spacer spacer-6a3a00b0d78c2\" data-id=\"6a3a00b0d78c2\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-18b16529dddaff5882758401be9f6b09.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-18b16529dddaff5882758401be9f6b09 > i {\n  margin-right: 8px;\n}<\/style><div class=\"btn-align-center\"><a href=\"https:\/\/pmthotels.com\/en\/operations\/pms-property-management-system\/\" class=\"default-btn-shortcode dt-btn dt-btn-m fadeIn animate-element animation-builder link-hover-off full-width-btn \" id=\"default-btn-18b16529dddaff5882758401be9f6b09\" title=\"PMS \u2013 Property Management System\"><span>PMS \u2013 Property Management System<\/span><\/a><\/div><div class=\"ult-spacer spacer-6a3a00b0d799f\" data-id=\"6a3a00b0d799f\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-b8ed094ab9685d1afd3c2b0127c0c703.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-b8ed094ab9685d1afd3c2b0127c0c703 > i {\n  margin-right: 8px;\n}<\/style><div class=\"btn-align-center\"><a href=\"https:\/\/pmthotels.com\/en\/operations\/hotel-sustainable-development\/\" class=\"default-btn-shortcode dt-btn dt-btn-m fadeIn animate-element animation-builder link-hover-off full-width-btn \" id=\"default-btn-b8ed094ab9685d1afd3c2b0127c0c703\" title=\"Hotel Sustainable Development\"><span>Hotel Sustainable Development<\/span><\/a><\/div><div class=\"ult-spacer spacer-6a3a00b0d7a02\" data-id=\"6a3a00b0d7a02\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-f2e43549f3844de58d9cf35979eee389.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-f2e43549f3844de58d9cf35979eee389 > i {\n  margin-right: 8px;\n}<\/style><div class=\"btn-align-center\"><a href=\"https:\/\/pmthotels.com\/en\/operations\/hotel-accessibility\/\" class=\"default-btn-shortcode dt-btn dt-btn-m fadeIn animate-element animation-builder link-hover-off full-width-btn \" id=\"default-btn-f2e43549f3844de58d9cf35979eee389\" title=\"Hotel Accessibility\"><span>Hotel Accessibility<\/span><\/a><\/div><div class=\"ult-spacer spacer-6a3a00b0d7a4d\" data-id=\"6a3a00b0d7a4d\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-7ead3708c41198aba77bf26e81a35282.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-7ead3708c41198aba77bf26e81a35282 > i {\n  margin-right: 8px;\n}<\/style><div class=\"btn-align-center\"><a href=\"https:\/\/pmthotels.com\/en\/operations\/human-ressources\/\" class=\"default-btn-shortcode dt-btn dt-btn-m fadeIn animate-element animation-builder link-hover-off full-width-btn \" id=\"default-btn-7ead3708c41198aba77bf26e81a35282\" title=\"Human Ressources\"><span>Human Ressources<\/span><\/a><\/div><div class=\"ult-spacer spacer-6a3a00b0d7a91\" data-id=\"6a3a00b0d7a91\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-1f24cf4dfcef7dede39b4c9b58c3f5d9.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-1f24cf4dfcef7dede39b4c9b58c3f5d9 > i {\n  margin-right: 8px;\n}<\/style><div class=\"btn-align-center\"><a href=\"https:\/\/pmthotels.com\/en\/operations\/quality-management-program\/\" class=\"default-btn-shortcode dt-btn dt-btn-m fadeIn animate-element animation-builder link-hover-off full-width-btn \" id=\"default-btn-1f24cf4dfcef7dede39b4c9b58c3f5d9\" title=\"Quality Management Program\"><span>Quality Management Program<\/span><\/a><\/div><div class=\"ult-spacer spacer-6a3a00b0d7ad3\" data-id=\"6a3a00b0d7ad3\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-2183e2f5651ca0a248cb2b411acaee76.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-2183e2f5651ca0a248cb2b411acaee76 > i {\n  margin-right: 8px;\n}<\/style><div class=\"btn-align-center\"><a href=\"https:\/\/pmthotels.com\/en\/operations\/quality-audits-mystery-guests\/\" class=\"default-btn-shortcode dt-btn dt-btn-m fadeIn animate-element animation-builder link-hover-off full-width-btn \" id=\"default-btn-2183e2f5651ca0a248cb2b411acaee76\" title=\"Quality Audits \u2013 Mystery Guests\"><span>Quality Audits \u2013 Mystery Guests<\/span><\/a><\/div><div class=\"ult-spacer spacer-6a3a00b0d7b12\" data-id=\"6a3a00b0d7b12\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-61c5fca60ebab2c470d52cece4e5b2bf.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-61c5fca60ebab2c470d52cece4e5b2bf > i {\n  margin-right: 8px;\n}<\/style><div class=\"btn-align-center\"><a href=\"https:\/\/pmthotels.com\/en\/operations\/hotel-guest-satisfaction-online-survey\/\" class=\"default-btn-shortcode dt-btn dt-btn-m fadeIn animate-element animation-builder link-hover-off full-width-btn \" id=\"default-btn-61c5fca60ebab2c470d52cece4e5b2bf\" title=\"Guest Satisfaction survey\"><span>Guest Satisfaction survey<\/span><\/a><\/div>[\/vc_column][vc_column width=&#8221;2\/3&#8243;]<div class=\"ult-spacer spacer-6a3a00b0d7b54\" data-id=\"6a3a00b0d7b54\" data-height=\"30\" data-height-mobile=\"30\" data-height-tab=\"30\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_column_text]<\/p>\n<p style=\"text-align: justify;\"><strong>PMT Hotels acquired a great expertise in terms of <strong>Hotel Operational Management<\/strong>, <\/strong>more specifically within the Luxury Hotel environment, City hotels as well as in\u00a0Resorts in France and abroad.<\/p>\n<p style=\"text-align: justify;\">The founders of PMT Hotels wanted, in terms of consultancy and Operational Management, an &#8220;<strong>Owner&#8217;s mind<\/strong>&#8221; oriented approach, that is to say in the interest of the Investor.<\/p>\n<p style=\"text-align: justify;\">We implement powerful <strong>Marketing and Communication actions focusing particularly on todays and forthcoming technological means<\/strong>. In terms of Management style, PMT Hotels wants to be more conservative, more <strong>oriented on Quality of service and Guest satisfaction which are the keys of differenciation for Independant Hotels or small Hotel groups.<\/strong><\/p>\n<p style=\"text-align: justify;\"><strong>With a strong background in <strong>Yield Management<\/strong>, <\/strong>PMT Hotels has\u00a0developed\u00a0an original concept of this technique combining Operational efficiency, consensus within teams, reduction of reservations fees (commissions, net prices&#8230;) and Customer loyalty.<\/p>\n<p style=\"text-align: justify;\"><strong>PMT Hotels offers a wide range of services all aimed to create added value,<\/strong> from development of innovative tools, setup of new marketing concepts to Investors oriented Management.<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: justify;\"><strong>Within our services&#8230;<\/strong><\/p>\n<p>[\/vc_column_text]<div class=\"uavc-list-icon uavc-list-icon-wrapper ult-adjust-bottom-margin   vc_custom_1612520306416  vc_custom_1612520306416\"><ul class=\"uavc-list\"><li><div class=\"uavc-list-content\" id=\"list-icon-wrap-9567\">\n<div class=\"uavc-list-icon  \" data-animation=\"\" data-animation-delay=\"03\" style=\"margin-right:10px;\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#333333;font-size:10px;display:inline-block;\">\n\t<i class=\"icomoon-the7-font-the7-arrow-29-2\"><\/i>\n<\/div><\/div><\/div>\n<\/div><span  data-ultimate-target='#list-icon-wrap-9567 .uavc-list-desc'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  class=\"uavc-list-desc ult-responsive\" style=\"\">Definition of <strong>internal operational procedures<\/strong><\/span><\/div><\/li><li><div class=\"uavc-list-content\" id=\"list-icon-wrap-5101\">\n<div class=\"uavc-list-icon  \" data-animation=\"\" data-animation-delay=\"03\" style=\"margin-right:10px;\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#333333;font-size:10px;display:inline-block;\">\n\t<i class=\"icomoon-the7-font-the7-arrow-29-2\"><\/i>\n<\/div><\/div><\/div>\n<\/div><span  data-ultimate-target='#list-icon-wrap-5101 .uavc-list-desc'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  class=\"uavc-list-desc ult-responsive\" style=\"\">Setup of <strong>statistical and analytical tools<\/strong><\/span><\/div><\/li><li><div class=\"uavc-list-content\" id=\"list-icon-wrap-3042\">\n<div class=\"uavc-list-icon  \" data-animation=\"\" data-animation-delay=\"03\" style=\"margin-right:10px;\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#333333;font-size:10px;display:inline-block;\">\n\t<i class=\"icomoon-the7-font-the7-arrow-29-2\"><\/i>\n<\/div><\/div><\/div>\n<\/div><span  data-ultimate-target='#list-icon-wrap-3042 .uavc-list-desc'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  class=\"uavc-list-desc ult-responsive\" style=\"\">Setup of<strong> IT equipments<\/strong>: <strong>PMS<\/strong> (Property Management System), servers, workstations and sofwares, other systems (POS, VOD, keys, PABX&#8230;)<\/span><\/div><\/li><li><div class=\"uavc-list-content\" id=\"list-icon-wrap-7120\">\n<div class=\"uavc-list-icon  \" data-animation=\"\" data-animation-delay=\"03\" style=\"margin-right:10px;\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#333333;font-size:10px;display:inline-block;\">\n\t<i class=\"icomoon-the7-font-the7-arrow-29-2\"><\/i>\n<\/div><\/div><\/div>\n<\/div><span  data-ultimate-target='#list-icon-wrap-7120 .uavc-list-desc'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  class=\"uavc-list-desc ult-responsive\" style=\"\"><strong>Analysis of financial results<\/strong>, current contracts, ratios<\/span><\/div><\/li><li><div class=\"uavc-list-content\" id=\"list-icon-wrap-8932\">\n<div class=\"uavc-list-icon  \" data-animation=\"\" data-animation-delay=\"03\" style=\"margin-right:10px;\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#333333;font-size:10px;display:inline-block;\">\n\t<i class=\"icomoon-the7-font-the7-arrow-29-2\"><\/i>\n<\/div><\/div><\/div>\n<\/div><span  data-ultimate-target='#list-icon-wrap-8932 .uavc-list-desc'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  class=\"uavc-list-desc ult-responsive\" style=\"\"><strong>Quality Development program<\/strong>:<\/p>\n<p style=\"text-align: justify;\">Definition and formalisation of guest promise (what would you like your guests remember from your hotel?), implementation of <strong>Quality Standards<\/strong> adapted to your hotel&#8217;s structural and organisational constraints, <strong>Online Guest satisfaction survey<\/strong>, <strong>comparative analysis<\/strong> of the quality achieved against the competition, <strong>Mystery guests<\/strong> audits.<\/p>\n<p>.<\/span><\/div><\/li><\/ul><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column]<div class=\"ult-spacer spacer-6a3a00b0d7e9f\" data-id=\"6a3a00b0d7e9f\" data-height=\"50\" data-height-mobile=\"50\" data-height-tab=\"50\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_custom_heading text=&#8221;PMT Hotels in the French press&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;]<div class=\"ult-spacer spacer-6a3a00b0d7ea9\" data-id=\"6a3a00b0d7ea9\" data-height=\"44\" data-height-mobile=\"44\" data-height-tab=\"44\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4130&#8243; img_size=&#8221;full&#8221; alignment=&#8221;right&#8221; style=&#8221;vc_box_rounded&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4127&#8243; img_size=&#8221;full&#8221; alignment=&#8221;right&#8221; style=&#8221;vc_box_rounded&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4124&#8243; img_size=&#8221;full&#8221; alignment=&#8221;right&#8221; style=&#8221;vc_box_rounded&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1704662972658{background-image: url(https:\/\/pmthotels.com\/wp-content\/uploads\/2020\/10\/ouverture-hotel-etude-de-marche-business-plan.png?id=4065) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column][vc_custom_heading source=&#8221;post_title&#8221; font_container=&#8221;tag:h1|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_custom_heading text=&#8221;&#8220;Owner&#8217;s mind&#8220; oriented&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1602623499126{background-color: #f4f4f4 !important;}&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_text_separator title=&#8221;Our solutions&#8221; color=&#8221;black&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text] PMT Hotels acquired a great expertise in terms of Hotel Operational Management, more specifically within the Luxury Hotel environment, City hotels as well as in\u00a0Resorts in France&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4969,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-4806","page","type-page","status-publish","hentry","description-off"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"PMT Hotels has extensive expertise in the operational management of hotels in the luxury and city hotel sectors, as well as resorts.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/pmthotels.com\/en\/operations\/hotel-operational-management\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.8\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" 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