{"id":4800,"date":"2023-10-31T22:10:03","date_gmt":"2023-10-31T21:10:03","guid":{"rendered":"https:\/\/pmthotels.com\/?page_id=4800"},"modified":"2024-01-16T15:00:43","modified_gmt":"2024-01-16T14:00:43","slug":"quality-management-program","status":"publish","type":"page","link":"https:\/\/pmthotels.com\/en\/operations\/quality-management-program\/","title":{"rendered":"Quality Management Program"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1704751647874{background-image: url(https:\/\/pmthotels.com\/wp-content\/uploads\/2024\/01\/quality-management-program-hotellerie.png?id=5587) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column]<div class=\"ult-spacer spacer-69e75d0a74fbd\" data-id=\"69e75d0a74fbd\" data-height=\"120\" data-height-mobile=\"120\" data-height-tab=\"120\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_custom_heading source=&#8221;post_title&#8221; font_container=&#8221;tag:h1|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_custom_heading text=&#8221;Satisfying the customer&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;]<div class=\"ult-spacer spacer-69e75d0a74fe0\" data-id=\"69e75d0a74fe0\" data-height=\"90\" data-height-mobile=\"90\" data-height-tab=\"90\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221;][vc_column][vc_column_text]<\/p>\n<h3>Solutions Qualit\u00e9<\/h3>\n<p><link rel='stylesheet' id='go-pricing-skin-red' href='https:\/\/pmthotels.com\/wp-content\/plugins\/go_pricing\/assets\/css\/go_pricing_skin_red.css?ver=3.4' type='text\/css' media='all' \/><style type=\"text\/css\">@import url(https:\/\/pmthotels.com\/wp-content\/plugins\/go_pricing\/assets\/lib\/font_awesome\/css\/font-awesome.min.css); #go-pricing-table-4553 .gw-go { margin-left:-10px; } #go-pricing-table-4553 .gw-go-col { margin-left:10px; } #go-pricing-table-4553 .gw-go-col-wrap { min-width:130px; } #go-pricing-table-4553 .gw-go { visibility:inherit; }<\/style><style>@media only screen and (min-width: 480px) and (max-width: 767px) { #go-pricing-table-4553 .gw-go-col-wrap { width:50%; } }<\/style><style>@media only screen and (min-width: 480px) and (max-width: 767px) { .gw-go-tooltip { left:50% !important; right:auto !important; transform: translateX(-50%) !important; margin-left:0!important; } .gw-go-tooltip-content:before { right:auto !important; left:50% !important; margin-left:-6px !important; } }<\/style><style>@media only screen and (max-width: 479px) { #go-pricing-table-4553 .gw-go-col-wrap { width:100%; } }<\/style><style>@media only screen and (max-width: 479px) { .gw-go-tooltip { left:50% !important; right:auto !important; transform: translateX(-50%) !important; margin-left:0!important; } .gw-go-tooltip-content:before { right:auto !important; left:50% !important; margin-left:-6px !important; } }<\/style><div id=\"go-pricing-table-4553\" class=\"go-pricing\" style=\"margin-bottom:20px;\"><div class=\"gw-go gw-go-clearfix gw-go-4cols\" data-id=\"4553\" data-colnum=\"4\" data-equalize=\"{&quot;column&quot;:1,&quot;body&quot;:1,&quot;footer&quot;:1}\" data-views=\"{&quot;tp&quot;:{&quot;min&quot;:768,&quot;max&quot;:959,&quot;cols&quot;:&quot;&quot;},&quot;ml&quot;:{&quot;min&quot;:480,&quot;max&quot;:767,&quot;cols&quot;:2},&quot;mp&quot;:{&quot;min&quot;:&quot;&quot;,&quot;max&quot;:479,&quot;cols&quot;:1}}\"><div class=\"gw-go-col-wrap gw-go-col-wrap-0 gw-go-hover\" data-current=\"1\" data-col-index=\"0\"><div class=\"gw-go-col gw-go-red3a\"><div class=\"gw-go-col-inner\"><div class=\"gw-go-col-inner-layer\"><\/div><div class=\"gw-go-col-inner-layer-over\"><\/div><div class=\"gw-go-header\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/pmthotels.com\/wp-content\/uploads\/2014\/11\/hotel-sales-marketing-solutions-pmthotels-200-95.jpg\" width=\"290\" height=\"145\" ><\/div><ul class=\"gw-go-body\"><li data-row-index=\"0\"><div class=\"gw-go-body-cell\">Questionnaire satisfaction <i class=\"fa fa-search\"><\/i><div class=\"gw-go-tooltip-content\" style=\"width:130px; color:#333333; background-color:#9D9D9D; border-color:#9D9D9D;\"><strong>Enti\u00e8rement personnalisable:<\/strong> questions, le graphisme et le rapport. Multilingue, r\u00e9ponses individuelles et synth\u00e8se.<\/div><\/div><\/li><li class=\"gw-go-even\" data-row-index=\"1\"><div class=\"gw-go-body-cell\">Visites myst\u00e8res <i class=\"fa fa-search\"><\/i><div class=\"gw-go-tooltip-content\" style=\"width:130px; color:#333333; background-color:#9D9D9D; border-color:#9D9D9D;\">En fonction d'un sc\u00e9nario \u00e9tabli \u00e0 l'avance entre l'h\u00f4tel et PMT Hotels<\/div><\/div><\/li><li data-row-index=\"2\"><div class=\"gw-go-body-cell\">Mise en place des standards et proc\u00e9dures<\/div><\/li><\/ul><div class=\"gw-go-footer-wrap\"><div class=\"gw-go-footer-spacer\"><\/div><div class=\"gw-go-footer\"><div class=\"gw-go-footer-rows\"><div class=\"gw-go-footer-row\" data-row-index=\"0\"><div class=\"gw-go-footer-row-inner\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"gw-go-col-wrap gw-go-col-wrap-1 gw-go-hover\" data-current=\"1\" data-col-index=\"1\"><div class=\"gw-go-col gw-go-red3d gw-go-shadow2\"><div class=\"gw-go-col-inner\"><div class=\"gw-go-col-inner-layer\"><\/div><div class=\"gw-go-col-inner-layer-over\"><\/div><div class=\"gw-go-ribbon-right\"><img decoding=\"async\" src=\"http:\/\/pmthotels.com\/wp-content\/uploads\/2014\/11\/preference-pmthotels.png\" alt=\"\"><\/div><div class=\"gw-go-header\"><div class=\"gw-go-header-top\"><h3>Access<\/h3><div class=\"gw-go-coin-wrap\"><div class=\"gw-go-coinf\"><div><small><\/small><\/div><\/div><div class=\"gw-go-coinb\"><div><small><\/small><\/div><\/div><\/div><\/div><div class=\"gw-go-header-bottom\"><\/div><\/div><ul class=\"gw-go-body\"><li data-row-index=\"0\"><div class=\"gw-go-body-cell\"><span class=\"gw-go-icon-red-ok\"><\/span><\/div><\/li><li class=\"gw-go-even\" data-row-index=\"1\"><div class=\"gw-go-body-cell\"><span class=\"gw-go-icon-light-minus\"><\/span><\/div><\/li><li data-row-index=\"2\"><div class=\"gw-go-body-cell\"><span class=\"gw-go-icon-light-minus\"><\/span><\/div><\/li><\/ul><div class=\"gw-go-footer-wrap\"><div class=\"gw-go-footer-spacer\"><\/div><div class=\"gw-go-footer\"><div class=\"gw-go-footer-rows\"><div class=\"gw-go-footer-row\" data-row-index=\"0\"><div class=\"gw-go-footer-row-inner\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"gw-go-col-wrap gw-go-col-wrap-2 gw-go-hover\" data-current=\"1\" data-col-index=\"2\"><div class=\"gw-go-col gw-go-red3d gw-go-shadow2\"><div class=\"gw-go-col-inner\"><div class=\"gw-go-col-inner-layer\"><\/div><div class=\"gw-go-col-inner-layer-over\"><\/div><div class=\"gw-go-header\"><div class=\"gw-go-header-top\"><h3>Advanced<\/h3><div class=\"gw-go-coin-wrap\"><div class=\"gw-go-coinf\"><div><small><\/small><\/div><\/div><div class=\"gw-go-coinb\"><div><small><\/small><\/div><\/div><\/div><\/div><div class=\"gw-go-header-bottom\"><\/div><\/div><ul class=\"gw-go-body\"><li data-row-index=\"0\"><div class=\"gw-go-body-cell\"><span class=\"gw-go-icon-red-ok\"><\/span><\/div><\/li><li class=\"gw-go-even\" data-row-index=\"1\"><div class=\"gw-go-body-cell\"><span class=\"gw-go-icon-red-ok\"><\/span><\/div><\/li><li data-row-index=\"2\"><div class=\"gw-go-body-cell\"><span class=\"gw-go-icon-light-minus\"><\/span><\/div><\/li><\/ul><div class=\"gw-go-footer-wrap\"><div class=\"gw-go-footer-spacer\"><\/div><div class=\"gw-go-footer\"><div class=\"gw-go-footer-rows\"><div class=\"gw-go-footer-row\" data-row-index=\"0\"><div class=\"gw-go-footer-row-inner\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"gw-go-col-wrap gw-go-col-wrap-3 gw-go-hover\" data-current=\"1\" data-col-index=\"3\"><div class=\"gw-go-col gw-go-red3d gw-go-shadow2\"><div class=\"gw-go-col-inner\"><div class=\"gw-go-col-inner-layer\"><\/div><div class=\"gw-go-col-inner-layer-over\"><\/div><div class=\"gw-go-header\"><div class=\"gw-go-header-top\"><h3>Addict<\/h3><div class=\"gw-go-coin-wrap\"><div class=\"gw-go-coinf\"><div><small><\/small><\/div><\/div><div class=\"gw-go-coinb\"><div><small><\/small><\/div><\/div><\/div><\/div><div class=\"gw-go-header-bottom\"><\/div><\/div><ul class=\"gw-go-body\"><li data-row-index=\"0\"><div class=\"gw-go-body-cell\"><span class=\"gw-go-icon-red-ok\"><\/span><\/div><\/li><li class=\"gw-go-even\" data-row-index=\"1\"><div class=\"gw-go-body-cell\"><span class=\"gw-go-icon-red-ok\"><\/span><\/div><\/li><li data-row-index=\"2\"><div class=\"gw-go-body-cell\"><span class=\"gw-go-icon-red-ok\"><\/span><\/div><\/li><\/ul><div class=\"gw-go-footer-wrap\"><div class=\"gw-go-footer-spacer\"><\/div><div class=\"gw-go-footer\"><div class=\"gw-go-footer-rows\"><div class=\"gw-go-footer-row\" data-row-index=\"0\"><div class=\"gw-go-footer-row-inner\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1602623499126{background-color: #f4f4f4 !important;}&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"ult-spacer spacer-69e75d0a76482\" data-id=\"69e75d0a76482\" data-height=\"30\" data-height-mobile=\"30\" data-height-tab=\"30\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_text_separator title=&#8221;Our solutions&#8221; color=&#8221;black&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-7dd26cc8c3ba591c0b4030a2280ef929.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-7dd26cc8c3ba591c0b4030a2280ef929 > i {\n  margin-right: 8px;\n}<\/style><div class=\"btn-align-center\"><a href=\"https:\/\/pmthotels.com\/en\/operations\/hotel-operational-management\/\" class=\"default-btn-shortcode dt-btn dt-btn-m fadeIn animate-element animation-builder link-hover-off full-width-btn \" id=\"default-btn-7dd26cc8c3ba591c0b4030a2280ef929\" title=\"Hotel Operational Management\"><span>Hotel Operational Management<\/span><\/a><\/div><div class=\"ult-spacer spacer-69e75d0a76584\" data-id=\"69e75d0a76584\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-18b16529dddaff5882758401be9f6b09.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-18b16529dddaff5882758401be9f6b09 > i {\n  margin-right: 8px;\n}<\/style><div class=\"btn-align-center\"><a href=\"https:\/\/pmthotels.com\/en\/operations\/pms-property-management-system\/\" class=\"default-btn-shortcode dt-btn dt-btn-m fadeIn animate-element animation-builder link-hover-off full-width-btn \" id=\"default-btn-18b16529dddaff5882758401be9f6b09\" title=\"PMS \u2013 Property Management System\"><span>PMS \u2013 Property Management System<\/span><\/a><\/div><div class=\"ult-spacer spacer-69e75d0a76642\" data-id=\"69e75d0a76642\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-b8ed094ab9685d1afd3c2b0127c0c703.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-b8ed094ab9685d1afd3c2b0127c0c703 > i {\n  margin-right: 8px;\n}<\/style><div class=\"btn-align-center\"><a href=\"https:\/\/pmthotels.com\/en\/operations\/hotel-sustainable-development\/\" class=\"default-btn-shortcode dt-btn dt-btn-m fadeIn animate-element animation-builder link-hover-off full-width-btn \" id=\"default-btn-b8ed094ab9685d1afd3c2b0127c0c703\" title=\"Hotel Sustainable Development\"><span>Hotel Sustainable Development<\/span><\/a><\/div><div class=\"ult-spacer spacer-69e75d0a766bc\" data-id=\"69e75d0a766bc\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-f2e43549f3844de58d9cf35979eee389.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-f2e43549f3844de58d9cf35979eee389 > i {\n  margin-right: 8px;\n}<\/style><div class=\"btn-align-center\"><a href=\"https:\/\/pmthotels.com\/en\/operations\/hotel-accessibility\/\" class=\"default-btn-shortcode dt-btn dt-btn-m fadeIn animate-element animation-builder link-hover-off full-width-btn \" id=\"default-btn-f2e43549f3844de58d9cf35979eee389\" title=\"Hotel Accessibility\"><span>Hotel Accessibility<\/span><\/a><\/div><div class=\"ult-spacer spacer-69e75d0a76709\" data-id=\"69e75d0a76709\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-7ead3708c41198aba77bf26e81a35282.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-7ead3708c41198aba77bf26e81a35282 > i {\n  margin-right: 8px;\n}<\/style><div class=\"btn-align-center\"><a href=\"https:\/\/pmthotels.com\/en\/operations\/human-ressources\/\" class=\"default-btn-shortcode dt-btn dt-btn-m fadeIn animate-element animation-builder link-hover-off full-width-btn \" id=\"default-btn-7ead3708c41198aba77bf26e81a35282\" title=\"Human Ressources\"><span>Human Ressources<\/span><\/a><\/div><div class=\"ult-spacer spacer-69e75d0a7674b\" data-id=\"69e75d0a7674b\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-2183e2f5651ca0a248cb2b411acaee76.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-2183e2f5651ca0a248cb2b411acaee76 > i {\n  margin-right: 8px;\n}<\/style><div class=\"btn-align-center\"><a href=\"https:\/\/pmthotels.com\/en\/operations\/quality-audits-mystery-guests\/\" class=\"default-btn-shortcode dt-btn dt-btn-m fadeIn animate-element animation-builder link-hover-off full-width-btn \" id=\"default-btn-2183e2f5651ca0a248cb2b411acaee76\" title=\"Quality Audits \u2013 Mystery Guests\"><span>Quality Audits \u2013 Mystery Guests<\/span><\/a><\/div><div class=\"ult-spacer spacer-69e75d0a767a5\" data-id=\"69e75d0a767a5\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-61c5fca60ebab2c470d52cece4e5b2bf.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-61c5fca60ebab2c470d52cece4e5b2bf > i {\n  margin-right: 8px;\n}<\/style><div class=\"btn-align-center\"><a href=\"https:\/\/pmthotels.com\/en\/operations\/hotel-guest-satisfaction-online-survey\/\" class=\"default-btn-shortcode dt-btn dt-btn-m fadeIn animate-element animation-builder link-hover-off full-width-btn \" id=\"default-btn-61c5fca60ebab2c470d52cece4e5b2bf\" title=\"Guest Satisfaction survey\"><span>Guest Satisfaction survey<\/span><\/a><\/div><div class=\"ult-spacer spacer-69e75d0a76823\" data-id=\"69e75d0a76823\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[\/vc_column][vc_column width=&#8221;2\/3&#8243;]<div class=\"ult-spacer spacer-69e75d0a76833\" data-id=\"69e75d0a76833\" data-height=\"30\" data-height-mobile=\"30\" data-height-tab=\"30\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_column_text]<\/p>\n<p style=\"text-align: justify;\"><!--:fr-->The financial crisis and investors&#8217; pressure, the hyper competitive market, the change of customers&#8217; behavior (last minute bookings, influence of Web 2.0 and online guests comments&#8230;), the increase of booking costs (commissions, net rates, packaged rates&#8230;) <strong>lead hotels to seek new ways of differentiation: QUALITY OF SERVICE.<\/strong><\/p>\n<p style=\"text-align: justify;\">The hoteliers search for new solutions allowing at the same time to:<\/p>\n<ul>\n<li style=\"text-align: justify; padding-left: 30px;\">Measure the efficiency of their services<\/li>\n<li style=\"text-align: justify; padding-left: 30px;\">Compare to the competition<\/li>\n<\/ul>\n<p><!--:-->[\/vc_column_text]<div class=\"ult-spacer spacer-69e75d0a76842\" data-id=\"69e75d0a76842\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"hr-thin style-line accent-border-color\" style=\"width: 100%;border-top-width: 1px;\"><\/div><div class=\"ult-spacer spacer-69e75d0a768b1\" data-id=\"69e75d0a768b1\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_column_text]<\/p>\n<p style=\"text-align: justify;\">PMT Hotels answers to this expectations with it <strong>strategic Quality Management program<\/strong> and which is organized around 4 axes:<\/p>\n<ol>\n<li style=\"text-align: justify;\"><strong>Benchmarking<\/strong>: identification of best practices on the market, appropriate them and implement them adapting if necessary to the context. The benefits are to:\n<ul>\n<li>Identify hotel&#8217;s strengths and weaknesses<\/li>\n<li>Define the Unique Selling Points (USP) that allows to differentiate itself<\/li>\n<li>Consider or consolidate new investments, sales strategies, service developments&#8230;<\/li>\n<\/ul>\n<\/li>\n<li>Definition and<strong> implementation of Quality Standards<\/strong> elaborated according to hotels&#8217; organizational and structural constraints<\/li>\n<li>Control of quality standards respect through a <strong>mystery guest<\/strong> program<\/li>\n<li>Implementation of an <strong>online guest satisfaction survey&lt;\/strong <\/strong><\/li>\n<\/ol>\n<p><!--:-->[\/vc_column_text]<div class=\"ult-spacer spacer-69e75d0a768c2\" data-id=\"69e75d0a768c2\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"hr-thin style-line accent-border-color\" style=\"width: 100%;border-top-width: 1px;\"><\/div><div class=\"ult-spacer spacer-69e75d0a768e1\" data-id=\"69e75d0a768e1\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_column_text]<\/p>\n<p style=\"text-align: justify;\"><strong>More than just trainings, it is also advice and fieldwork guidance<\/strong> favoring the proximity with the teams rather that only trainings as seminar sessions. The hotel benefits also from our experience in hotel business, from our expertise in technological tools \u00a0such as PMS, CRM, Accounting, Yield, Distribution&#8230;<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column]<div class=\"ult-spacer spacer-69e75d0a768f0\" data-id=\"69e75d0a768f0\" data-height=\"50\" data-height-mobile=\"50\" data-height-tab=\"50\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_custom_heading text=&#8221;PMT Hotels in the French press&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;]<div class=\"ult-spacer spacer-69e75d0a768fe\" data-id=\"69e75d0a768fe\" data-height=\"44\" data-height-mobile=\"44\" data-height-tab=\"44\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4130&#8243; img_size=&#8221;full&#8221; alignment=&#8221;right&#8221; style=&#8221;vc_box_rounded&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4127&#8243; img_size=&#8221;full&#8221; alignment=&#8221;right&#8221; style=&#8221;vc_box_rounded&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4124&#8243; img_size=&#8221;full&#8221; alignment=&#8221;right&#8221; style=&#8221;vc_box_rounded&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1704751647874{background-image: url(https:\/\/pmthotels.com\/wp-content\/uploads\/2024\/01\/quality-management-program-hotellerie.png?id=5587) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column][vc_custom_heading source=&#8221;post_title&#8221; font_container=&#8221;tag:h1|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_custom_heading text=&#8221;Satisfying the customer&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221;][vc_column][vc_column_text] Solutions Qualit\u00e9 [\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1602623499126{background-color: #f4f4f4 !important;}&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_text_separator title=&#8221;Our solutions&#8221; color=&#8221;black&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text] The financial crisis and investors&#8217; pressure, the hyper competitive market, the change of customers&#8217; behavior (last minute bookings, influence of Web 2.0 and&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4969,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-4800","page","type-page","status-publish","hentry","description-off"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/pmthotels.com\/en\/wp-json\/wp\/v2\/pages\/4800"}],"collection":[{"href":"https:\/\/pmthotels.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pmthotels.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pmthotels.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pmthotels.com\/en\/wp-json\/wp\/v2\/comments?post=4800"}],"version-history":[{"count":7,"href":"https:\/\/pmthotels.com\/en\/wp-json\/wp\/v2\/pages\/4800\/revisions"}],"predecessor-version":[{"id":5679,"href":"https:\/\/pmthotels.com\/en\/wp-json\/wp\/v2\/pages\/4800\/revisions\/5679"}],"up":[{"embeddable":true,"href":"https:\/\/pmthotels.com\/en\/wp-json\/wp\/v2\/pages\/4969"}],"wp:attachment":[{"href":"https:\/\/pmthotels.com\/en\/wp-json\/wp\/v2\/media?parent=4800"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}