{"id":4789,"date":"2023-10-31T17:34:05","date_gmt":"2023-10-31T16:34:05","guid":{"rendered":"https:\/\/pmthotels.com\/?page_id=4789"},"modified":"2024-01-16T15:09:35","modified_gmt":"2024-01-16T14:09:35","slug":"quality-audits-mystery-guests","status":"publish","type":"page","link":"https:\/\/pmthotels.com\/en\/operations\/quality-audits-mystery-guests\/","title":{"rendered":"Quality Audits \u2013 Mystery Guests"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1704751848829{background-image: url(https:\/\/pmthotels.com\/wp-content\/uploads\/2024\/01\/quality-management-program-hotellerie.png?id=5587) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column]<div class=\"ult-spacer spacer-69e75c27517bb\" data-id=\"69e75c27517bb\" data-height=\"120\" data-height-mobile=\"120\" data-height-tab=\"120\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_custom_heading source=&#8221;post_title&#8221; font_container=&#8221;tag:h1|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_custom_heading text=&#8221;Control of internal procedures&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;]<div class=\"ult-spacer spacer-69e75c27517dc\" data-id=\"69e75c27517dc\" data-height=\"90\" data-height-mobile=\"90\" data-height-tab=\"90\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221;][vc_column][vc_column_text]<\/p>\n<h3>Solutions Qualit\u00e9<\/h3>\n<p><link rel='stylesheet' id='go-pricing-skin-red' href='https:\/\/pmthotels.com\/wp-content\/plugins\/go_pricing\/assets\/css\/go_pricing_skin_red.css?ver=3.4' type='text\/css' media='all' \/><style type=\"text\/css\">@import url(https:\/\/pmthotels.com\/wp-content\/plugins\/go_pricing\/assets\/lib\/font_awesome\/css\/font-awesome.min.css); #go-pricing-table-4553 .gw-go { margin-left:-10px; } #go-pricing-table-4553 .gw-go-col { margin-left:10px; } #go-pricing-table-4553 .gw-go-col-wrap { min-width:130px; } #go-pricing-table-4553 .gw-go { visibility:inherit; }<\/style><style>@media only screen and (min-width: 480px) and (max-width: 767px) { #go-pricing-table-4553 .gw-go-col-wrap { width:50%; } }<\/style><style>@media only screen and (min-width: 480px) and (max-width: 767px) { .gw-go-tooltip { left:50% !important; right:auto !important; transform: translateX(-50%) !important; margin-left:0!important; } .gw-go-tooltip-content:before { right:auto !important; left:50% !important; margin-left:-6px !important; } }<\/style><style>@media only screen and (max-width: 479px) { #go-pricing-table-4553 .gw-go-col-wrap { width:100%; } }<\/style><style>@media only screen and (max-width: 479px) { .gw-go-tooltip { left:50% !important; right:auto !important; transform: translateX(-50%) !important; margin-left:0!important; } .gw-go-tooltip-content:before { right:auto !important; left:50% !important; margin-left:-6px !important; } }<\/style><div id=\"go-pricing-table-4553\" class=\"go-pricing\" style=\"margin-bottom:20px;\"><div class=\"gw-go gw-go-clearfix gw-go-4cols\" data-id=\"4553\" data-colnum=\"4\" data-equalize=\"{&quot;column&quot;:1,&quot;body&quot;:1,&quot;footer&quot;:1}\" data-views=\"{&quot;tp&quot;:{&quot;min&quot;:768,&quot;max&quot;:959,&quot;cols&quot;:&quot;&quot;},&quot;ml&quot;:{&quot;min&quot;:480,&quot;max&quot;:767,&quot;cols&quot;:2},&quot;mp&quot;:{&quot;min&quot;:&quot;&quot;,&quot;max&quot;:479,&quot;cols&quot;:1}}\"><div class=\"gw-go-col-wrap gw-go-col-wrap-0 gw-go-hover\" data-current=\"1\" data-col-index=\"0\"><div class=\"gw-go-col gw-go-red3a\"><div class=\"gw-go-col-inner\"><div class=\"gw-go-col-inner-layer\"><\/div><div class=\"gw-go-col-inner-layer-over\"><\/div><div class=\"gw-go-header\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/pmthotels.com\/wp-content\/uploads\/2014\/11\/hotel-sales-marketing-solutions-pmthotels-200-95.jpg\" width=\"290\" height=\"145\" ><\/div><ul class=\"gw-go-body\"><li data-row-index=\"0\"><div class=\"gw-go-body-cell\">Questionnaire satisfaction <i class=\"fa fa-search\"><\/i><div class=\"gw-go-tooltip-content\" style=\"width:130px; color:#333333; background-color:#9D9D9D; border-color:#9D9D9D;\"><strong>Enti\u00e8rement personnalisable:<\/strong> questions, le graphisme et le rapport. Multilingue, r\u00e9ponses individuelles et synth\u00e8se.<\/div><\/div><\/li><li class=\"gw-go-even\" data-row-index=\"1\"><div class=\"gw-go-body-cell\">Visites myst\u00e8res <i class=\"fa fa-search\"><\/i><div class=\"gw-go-tooltip-content\" style=\"width:130px; color:#333333; background-color:#9D9D9D; border-color:#9D9D9D;\">En fonction d'un sc\u00e9nario \u00e9tabli \u00e0 l'avance entre l'h\u00f4tel et PMT Hotels<\/div><\/div><\/li><li data-row-index=\"2\"><div class=\"gw-go-body-cell\">Mise en place des standards et proc\u00e9dures<\/div><\/li><\/ul><div class=\"gw-go-footer-wrap\"><div class=\"gw-go-footer-spacer\"><\/div><div class=\"gw-go-footer\"><div class=\"gw-go-footer-rows\"><div class=\"gw-go-footer-row\" data-row-index=\"0\"><div class=\"gw-go-footer-row-inner\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"gw-go-col-wrap gw-go-col-wrap-1 gw-go-hover\" data-current=\"1\" data-col-index=\"1\"><div class=\"gw-go-col gw-go-red3d gw-go-shadow2\"><div class=\"gw-go-col-inner\"><div class=\"gw-go-col-inner-layer\"><\/div><div class=\"gw-go-col-inner-layer-over\"><\/div><div class=\"gw-go-ribbon-right\"><img decoding=\"async\" src=\"http:\/\/pmthotels.com\/wp-content\/uploads\/2014\/11\/preference-pmthotels.png\" alt=\"\"><\/div><div class=\"gw-go-header\"><div class=\"gw-go-header-top\"><h3>Access<\/h3><div class=\"gw-go-coin-wrap\"><div class=\"gw-go-coinf\"><div><small><\/small><\/div><\/div><div class=\"gw-go-coinb\"><div><small><\/small><\/div><\/div><\/div><\/div><div class=\"gw-go-header-bottom\"><\/div><\/div><ul class=\"gw-go-body\"><li data-row-index=\"0\"><div class=\"gw-go-body-cell\"><span class=\"gw-go-icon-red-ok\"><\/span><\/div><\/li><li class=\"gw-go-even\" data-row-index=\"1\"><div class=\"gw-go-body-cell\"><span class=\"gw-go-icon-light-minus\"><\/span><\/div><\/li><li data-row-index=\"2\"><div class=\"gw-go-body-cell\"><span class=\"gw-go-icon-light-minus\"><\/span><\/div><\/li><\/ul><div class=\"gw-go-footer-wrap\"><div class=\"gw-go-footer-spacer\"><\/div><div class=\"gw-go-footer\"><div class=\"gw-go-footer-rows\"><div class=\"gw-go-footer-row\" data-row-index=\"0\"><div class=\"gw-go-footer-row-inner\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"gw-go-col-wrap gw-go-col-wrap-2 gw-go-hover\" data-current=\"1\" data-col-index=\"2\"><div class=\"gw-go-col gw-go-red3d gw-go-shadow2\"><div class=\"gw-go-col-inner\"><div class=\"gw-go-col-inner-layer\"><\/div><div class=\"gw-go-col-inner-layer-over\"><\/div><div class=\"gw-go-header\"><div class=\"gw-go-header-top\"><h3>Advanced<\/h3><div class=\"gw-go-coin-wrap\"><div class=\"gw-go-coinf\"><div><small><\/small><\/div><\/div><div class=\"gw-go-coinb\"><div><small><\/small><\/div><\/div><\/div><\/div><div class=\"gw-go-header-bottom\"><\/div><\/div><ul class=\"gw-go-body\"><li data-row-index=\"0\"><div class=\"gw-go-body-cell\"><span class=\"gw-go-icon-red-ok\"><\/span><\/div><\/li><li class=\"gw-go-even\" data-row-index=\"1\"><div class=\"gw-go-body-cell\"><span class=\"gw-go-icon-red-ok\"><\/span><\/div><\/li><li data-row-index=\"2\"><div class=\"gw-go-body-cell\"><span class=\"gw-go-icon-light-minus\"><\/span><\/div><\/li><\/ul><div class=\"gw-go-footer-wrap\"><div class=\"gw-go-footer-spacer\"><\/div><div class=\"gw-go-footer\"><div class=\"gw-go-footer-rows\"><div class=\"gw-go-footer-row\" data-row-index=\"0\"><div class=\"gw-go-footer-row-inner\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"gw-go-col-wrap gw-go-col-wrap-3 gw-go-hover\" data-current=\"1\" data-col-index=\"3\"><div class=\"gw-go-col gw-go-red3d gw-go-shadow2\"><div class=\"gw-go-col-inner\"><div class=\"gw-go-col-inner-layer\"><\/div><div class=\"gw-go-col-inner-layer-over\"><\/div><div class=\"gw-go-header\"><div class=\"gw-go-header-top\"><h3>Addict<\/h3><div class=\"gw-go-coin-wrap\"><div class=\"gw-go-coinf\"><div><small><\/small><\/div><\/div><div class=\"gw-go-coinb\"><div><small><\/small><\/div><\/div><\/div><\/div><div class=\"gw-go-header-bottom\"><\/div><\/div><ul class=\"gw-go-body\"><li data-row-index=\"0\"><div class=\"gw-go-body-cell\"><span class=\"gw-go-icon-red-ok\"><\/span><\/div><\/li><li class=\"gw-go-even\" data-row-index=\"1\"><div class=\"gw-go-body-cell\"><span class=\"gw-go-icon-red-ok\"><\/span><\/div><\/li><li data-row-index=\"2\"><div class=\"gw-go-body-cell\"><span class=\"gw-go-icon-red-ok\"><\/span><\/div><\/li><\/ul><div class=\"gw-go-footer-wrap\"><div class=\"gw-go-footer-spacer\"><\/div><div class=\"gw-go-footer\"><div class=\"gw-go-footer-rows\"><div class=\"gw-go-footer-row\" data-row-index=\"0\"><div class=\"gw-go-footer-row-inner\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1602623499126{background-color: #f4f4f4 !important;}&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"ult-spacer spacer-69e75c27528d3\" data-id=\"69e75c27528d3\" data-height=\"30\" data-height-mobile=\"30\" data-height-tab=\"30\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_text_separator title=&#8221;Our solutions&#8221; color=&#8221;black&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-7dd26cc8c3ba591c0b4030a2280ef929.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-7dd26cc8c3ba591c0b4030a2280ef929 > i {\n  margin-right: 8px;\n}<\/style><div class=\"btn-align-center\"><a href=\"https:\/\/pmthotels.com\/en\/operations\/hotel-operational-management\/\" class=\"default-btn-shortcode dt-btn dt-btn-m fadeIn animate-element animation-builder link-hover-off full-width-btn \" id=\"default-btn-7dd26cc8c3ba591c0b4030a2280ef929\" title=\"Hotel Operational Management\"><span>Hotel Operational Management<\/span><\/a><\/div><div class=\"ult-spacer spacer-69e75c27529be\" data-id=\"69e75c27529be\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-18b16529dddaff5882758401be9f6b09.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-18b16529dddaff5882758401be9f6b09 > i {\n  margin-right: 8px;\n}<\/style><div class=\"btn-align-center\"><a href=\"https:\/\/pmthotels.com\/en\/operations\/pms-property-management-system\/\" class=\"default-btn-shortcode dt-btn dt-btn-m fadeIn animate-element animation-builder link-hover-off full-width-btn \" id=\"default-btn-18b16529dddaff5882758401be9f6b09\" title=\"PMS \u2013 Property Management System\"><span>PMS \u2013 Property Management System<\/span><\/a><\/div><div class=\"ult-spacer spacer-69e75c2752a20\" data-id=\"69e75c2752a20\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-b8ed094ab9685d1afd3c2b0127c0c703.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-b8ed094ab9685d1afd3c2b0127c0c703 > i {\n  margin-right: 8px;\n}<\/style><div class=\"btn-align-center\"><a href=\"https:\/\/pmthotels.com\/en\/operations\/hotel-sustainable-development\/\" class=\"default-btn-shortcode dt-btn dt-btn-m fadeIn animate-element animation-builder link-hover-off full-width-btn \" id=\"default-btn-b8ed094ab9685d1afd3c2b0127c0c703\" title=\"Hotel Sustainable Development\"><span>Hotel Sustainable Development<\/span><\/a><\/div><div class=\"ult-spacer spacer-69e75c2752a67\" data-id=\"69e75c2752a67\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-f2e43549f3844de58d9cf35979eee389.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-f2e43549f3844de58d9cf35979eee389 > i {\n  margin-right: 8px;\n}<\/style><div class=\"btn-align-center\"><a href=\"https:\/\/pmthotels.com\/en\/operations\/hotel-accessibility\/\" class=\"default-btn-shortcode dt-btn dt-btn-m fadeIn animate-element animation-builder link-hover-off full-width-btn \" id=\"default-btn-f2e43549f3844de58d9cf35979eee389\" title=\"Hotel Accessibility\"><span>Hotel Accessibility<\/span><\/a><\/div><div class=\"ult-spacer spacer-69e75c2752aa7\" data-id=\"69e75c2752aa7\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-7ead3708c41198aba77bf26e81a35282.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-7ead3708c41198aba77bf26e81a35282 > i {\n  margin-right: 8px;\n}<\/style><div class=\"btn-align-center\"><a href=\"https:\/\/pmthotels.com\/en\/operations\/human-ressources\/\" class=\"default-btn-shortcode dt-btn dt-btn-m fadeIn animate-element animation-builder link-hover-off full-width-btn \" id=\"default-btn-7ead3708c41198aba77bf26e81a35282\" title=\"Human Ressources\"><span>Human Ressources<\/span><\/a><\/div><div class=\"ult-spacer spacer-69e75c2752ae2\" data-id=\"69e75c2752ae2\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-1f24cf4dfcef7dede39b4c9b58c3f5d9.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-1f24cf4dfcef7dede39b4c9b58c3f5d9 > i {\n  margin-right: 8px;\n}<\/style><div class=\"btn-align-center\"><a href=\"https:\/\/pmthotels.com\/en\/operations\/quality-management-program\/\" class=\"default-btn-shortcode dt-btn dt-btn-m fadeIn animate-element animation-builder link-hover-off full-width-btn \" id=\"default-btn-1f24cf4dfcef7dede39b4c9b58c3f5d9\" title=\"Quality Management Program\"><span>Quality Management Program<\/span><\/a><\/div><div class=\"ult-spacer spacer-69e75c2752b26\" data-id=\"69e75c2752b26\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-61c5fca60ebab2c470d52cece4e5b2bf.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-61c5fca60ebab2c470d52cece4e5b2bf > i {\n  margin-right: 8px;\n}<\/style><div class=\"btn-align-center\"><a href=\"https:\/\/pmthotels.com\/en\/operations\/hotel-guest-satisfaction-online-survey\/\" class=\"default-btn-shortcode dt-btn dt-btn-m fadeIn animate-element animation-builder link-hover-off full-width-btn \" id=\"default-btn-61c5fca60ebab2c470d52cece4e5b2bf\" title=\"Guest Satisfaction survey\"><span>Guest Satisfaction survey<\/span><\/a><\/div>[\/vc_column][vc_column width=&#8221;2\/3&#8243;]<div class=\"ult-spacer spacer-69e75c2752b5f\" data-id=\"69e75c2752b5f\" data-height=\"30\" data-height-mobile=\"30\" data-height-tab=\"30\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_column_text]<\/p>\n<p style=\"text-align: justify;\"><!--:fr-->Quality audits are made within the hotel on a 2 or 3 days period as <strong>mystery guest visits<\/strong>, according to the expectations of the hotel and services he offers.<\/p>\n<p style=\"text-align: justify;\">Our audits are based on either:<\/p>\n<ul>\n<li style=\"text-align: justify; padding-left: 30px;\">Quality standards implemented in the hotel either,<\/li>\n<li style=\"text-align: justify; padding-left: 30px;\">Expertise of PMT Hotels and its conception of Quality Standards adapted to each hotel, to it classification, and it positioning (developped according to national and international trends)<\/li>\n<\/ul>\n<p><!--:-->[\/vc_column_text]<div class=\"ult-spacer spacer-69e75c2752b69\" data-id=\"69e75c2752b69\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"hr-thin style-line accent-border-color\" style=\"width: 100%;border-top-width: 1px;\"><\/div><div class=\"ult-spacer spacer-69e75c2752b93\" data-id=\"69e75c2752b93\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_column_text]<\/p>\n<p style=\"text-align: justify;\">The <strong>report <\/strong>returned to the Hotel Management is both <strong>quantitative<\/strong><strong> and qualitative.<\/strong> PMT Hotels developed a scoring technique for an <strong>objective analysis of\u00a0compliance\u00a0with Quality<\/strong> within the hotel and to follow point by point the <strong>evolution of results<\/strong>. The Qualitative approach reflects a professional approach, more &#8220;human&#8221; of the felt during the stay (relationship with the staff, experience within the room, at the restaurant&#8230;).<\/p>\n<p style=\"text-align: justify;\"><strong>The benefits of our audits:<\/strong><\/p>\n<ul>\n<li style=\"text-align: justify; padding-left: 30px;\">A quality audit made on a long enough period to emit an objective opinion as mystery guest visits<\/li>\n<li style=\"text-align: justify; padding-left: 30px;\">Identification of your needs in terms of training<\/li>\n<li style=\"text-align: justify; padding-left: 30px;\">Identification of Opportunity costs (Revenue lost which could have been generated)<\/li>\n<li style=\"text-align: justify; padding-left: 30px;\">Accountability of Managers and employees<\/li>\n<li style=\"text-align: justify; padding-left: 30px;\">Monitoring the evolution of results over time<\/li>\n<\/ul>\n<p><!--:-->[\/vc_column_text]<div class=\"ult-spacer spacer-69e75c2752b9c\" data-id=\"69e75c2752b9c\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"hr-thin style-line accent-border-color\" style=\"width: 100%;border-top-width: 1px;\"><\/div><div class=\"ult-spacer spacer-69e75c2752bb0\" data-id=\"69e75c2752bb0\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_column_text]<\/p>\n<p style=\"text-align: justify;\"><strong>Our methodology:<\/strong><\/p>\n<ul style=\"text-align: justify;\">\n<li>Preliminary meeting with the hotel management establishing a scenario of visits: definition of specific checkpoints in the hotel and \/or according to Quality standards already implemented and the frequency of Mystery guests visits<\/li>\n<li>After each mystery guest visit, debriefing with management<\/li>\n<li>Sending a full audit report<\/li>\n<li>Recommendations and Quality action plan:\n<ul>\n<li>Identification of problems<\/li>\n<li>Review of possible causes<\/li>\n<li>Study of solutions adapted to your requirements (structure, organisation&#8230;)<\/li>\n<li>Study of training needs<\/li>\n<li>Implementation and planning the Progress plan<\/li>\n<\/ul>\n<\/li>\n<li>Evaluating the effectiveness of actions<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><strong>Thanks to our Quality audits, the hotel is able to control its internal procedures and human resources. In complement, PMT Hotels suggest Psurvey*, an online guest satisfaction survey which allows, meanwhile, measuring guest perception, orienting \u00a0your decisions (changes in internal procedures, new investments&#8230;) answering to the real needs of your customers. More info about Psurvey*&#8230;<\/strong><\/p>\n<p><!--:-->[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column]<div class=\"ult-spacer spacer-69e75c2752bb8\" data-id=\"69e75c2752bb8\" data-height=\"50\" data-height-mobile=\"50\" data-height-tab=\"50\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_custom_heading text=&#8221;PMT Hotels in the French press&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;]<div class=\"ult-spacer spacer-69e75c2752bc1\" data-id=\"69e75c2752bc1\" data-height=\"44\" data-height-mobile=\"44\" data-height-tab=\"44\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4130&#8243; img_size=&#8221;full&#8221; alignment=&#8221;right&#8221; style=&#8221;vc_box_rounded&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4127&#8243; img_size=&#8221;full&#8221; alignment=&#8221;right&#8221; style=&#8221;vc_box_rounded&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4124&#8243; img_size=&#8221;full&#8221; alignment=&#8221;right&#8221; style=&#8221;vc_box_rounded&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1704751848829{background-image: url(https:\/\/pmthotels.com\/wp-content\/uploads\/2024\/01\/quality-management-program-hotellerie.png?id=5587) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column][vc_custom_heading source=&#8221;post_title&#8221; font_container=&#8221;tag:h1|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_custom_heading text=&#8221;Control of internal procedures&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221;][vc_column][vc_column_text] Solutions Qualit\u00e9 [\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1602623499126{background-color: #f4f4f4 !important;}&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_text_separator title=&#8221;Our solutions&#8221; color=&#8221;black&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text] Quality audits are made within the hotel on a 2 or 3 days period as mystery guest visits, according to the expectations&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4969,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-4789","page","type-page","status-publish","hentry","description-off"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/pmthotels.com\/en\/wp-json\/wp\/v2\/pages\/4789"}],"collection":[{"href":"https:\/\/pmthotels.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pmthotels.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pmthotels.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pmthotels.com\/en\/wp-json\/wp\/v2\/comments?post=4789"}],"version-history":[{"count":7,"href":"https:\/\/pmthotels.com\/en\/wp-json\/wp\/v2\/pages\/4789\/revisions"}],"predecessor-version":[{"id":5682,"href":"https:\/\/pmthotels.com\/en\/wp-json\/wp\/v2\/pages\/4789\/revisions\/5682"}],"up":[{"embeddable":true,"href":"https:\/\/pmthotels.com\/en\/wp-json\/wp\/v2\/pages\/4969"}],"wp:attachment":[{"href":"https:\/\/pmthotels.com\/en\/wp-json\/wp\/v2\/media?parent=4789"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}